How to cancel a subscription charged by Paddle FAQs

When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order. In 2017, MacPaw won a Red Dot Award for the “outstanding product design” of the Gemini 2 app. CleanMyMac X was awarded the Asia Design Prize.

Also, MacPaw is actively seeking iOS developers eager to join Setapp Mobile. This is an invitation to be part of a community that values innovation, fairness, and long-term user satisfaction above all. Developers interested in joining Setapp on iOS are encouraged to apply through the platform here. The only software I will use for my macs!! Support has been great and they helped with some account things too for multiple systems.

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For users, Setapp offers a unique experience with its single subscription service to a curated collection of premium macOS and iOS apps, streamlining software discovery and management. Users access a broad range of productivity, creativity, and system management tools, free from ads and in-app purchases. Updates are free, ensuring the latest versions and features are always available. Those apps will still have to pay Apple €0.50 for each first annual install per year over a 1 million threshold, making it an expensive move for larger app or game makers with millions of users or players.

CleanMyMac X was selected among thousands of other products in the category Communication Design. Setapp is a one-stop subscription to solving every task on Mac and iPhone. For $9.99/month you get 230+ tools for any task.

CleanMyMac X was recognized as the finest design software in the communication category released on the market. The Unarchiver is the world’s favorite RAR opener for Mac. Unlike Mac’s native tool it’s sleeker and supports all known archive types. Hopefully, this day will never come but if you need to cancel your subscription for CleanMyMac X, just click Cancel Subscription on the Subscription Manager page. In this case, CleanMyMac X continues providing all of its features and updates till the end of the current subscription period (the one you’ve already paid for).

What is wrong with the people that actually approve designs, etc., like this?. Even though the app can be useful and the services they provide are not at all bad, the cancellation and pricing are just a pure form of modern robbery. Tom’s Hardware has a coupons team dedicated to finding the latest and best codes for each of our pages. Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. You can foun additiona information about ai customer service and artificial intelligence and NLP. We then upload the latest codes & promotions to our pages, refreshing them twice a week. KYIV, Ukraine, February 29, 2024 — MacPaw, a leading macOS and iOS software development company, announced today the beta version of Setapp mobile in the EU, slated to be available this April.

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As a positive, MacPaw allows users to try their products before they commit to purchasing them, allowing you to explore the features of a demo version beforehand. After upgrading my IOS, Clean My Mac kept asking me to purchase the product. Contacted support and problem was resolved within 2 hours. This frees up the company’s time and resources to focus on other things, like improving its products. Companies that hide the way you cancel their subscription as hard as possible and purposely design their cancellation UX to just not let you normally cancel are such a cancer in today’s world.

If you have any issues using one of our codes, our team is on hand to help. I had a billing issue that was totally my fault. I contacted MacPaw customer service and not only did they create a solution for me, they did so immediately and with a personal touch – both friendly and professional every step of the way. Every time I have contacted customer service they have replied with in 24 hrs with the fix for my Mac.

You can also look for the link to paddle.net in an email you have received from us, which will automatically share your subscription order details with our virtual assistant. From there you can manage the subscription in question. Great client service; fast response, great knowledge and very helpful. Fantastic products and the support to back them. Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted.

We lost several hours by exchange of mails.I was in touch with 3 different agents; the last one solved very efficiently my problem.Altogether, I am satisfied of the support. Though others have fought against Apple’s DMA rules, MacPaw has chosen to opt in — a one-way conversion that offers no ability, at present, to return to Apple’s existing rules. In doing so, MacPaw plans to offer a beta version of its Setapp subscription service in the EU this April, after the DMA regulation has kicked in.

I’ve used CleanMyMac since 2015 and have never been disappointed in its performance. The only trouble I have had was recently when CleanMyMac could not remove some Adware that it found on my computer. After asking MacPaw for help, Lenka solved the problem with one email and an easy fix and now my computer is back to normal. Dependable, easy to use and I am able to buy a standalone license avoiding needing a subscription. Not all companies offer the ability to buy a one-time license and I appreciate that MacPaw does.

I tell my friends about CleanMyMac and so far 2 of them have bought the program. Paddle is a merchant of record that acts to provide a payment infrastructure to thousands of software companies around the world. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I had difficulty running a scan after updating my computer. I contacted MacPaw Customer Support and got immediate attention.

Why do software companies sell through Paddle?

It’s a beautifully designed, powerful app focused on delivering seamless user experience and unmatched privacy. Your new payment details and subscription method will be applied on the next billing date (see the Billing Details block). If for some reason our virtual assistant isn’t able to resolve your query, you will be put through to our support team, who can assist further. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

CleanMyMac X received the UX Design Awards. CleanMyMac X was honored with the UX Design Awards in the Product category. Setapp by MacPaw was awarded the Bronze Cannes Lions in the video advertising category for its ‘Snake,’ created together with the Droga5 agency.

• I always get a logical, efficient, and technically based answer.
• The problem occurred after updating the OS to the latest version.
• They walked me through the process of trying to determine the problem and a fix was eventually found.
• Renowned tennis player Elina Svitolina and software company MacPaw announce a landmark sponsorship agreement.
• With files coming in from many sources, MacPaw sifts through the different file names and allows YOU to decide which file(s) to keep.

While the company name suggests it leans mainly towards Apple customers, MacPaw does in fact offer products that support Windows users too. If you’re looking to make savings on essential maintenance software, take a look through the latest MacPaw coupon codes listed on this page and add one to your order to save. Created in Ukraine in 2008, MacPaw is a well-known developer of maintenance and utility software for Apple products.

And, Clean My Mac has kept my ancient macs running well beyond their lifespan. To cancel a subscription billed by Paddle, visit our support chat on paddle.net. You’ll be asked for your email or transaction details to locate the subscription.

We’re MacPaw.

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Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission. Scroll to the bottom of the MacPaw store page and find the section labeled “Already have a coupon code”. Had a minor issue with transferring software from one pc to another. I dropped MacPaw an email and within half an hour I had a response.

Click this section and you’ll be able to enter your coupon details. Make sure to click “Apply” once you’ve pasted your MacPaw coupon code into the right box. Excellent response to my concern that my new MAC seemed to erase the “Clean My MAC” software.

Select one of our MacPaw coupons you’d like to use, click “Get Code” to reveal it, and copy it for later. You can download older versions that are no longer updated or supported.

They walked me through the process of trying to determine the problem and a fix was eventually found. They stayed with me all the time, over three days, until the solution was found. THIS is the very definition of great support! It wasn’t just one person replying, it seems I had a whole team invested in helping me. While the service is being likened to an alternative app store, to be clear, it will involve a subscription for all-you-can access to its apps, which is not Apple’s App Store model.

The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops). Scroll down to the bottom of the MacPaw store page and find the section labeled “Already have a coupon code”. MacPaw is well known for having a Black Friday sale during the annual event,  and 2023 is no expection. This year, we’re seeing up to 30% off selected products for the seasonal sale, with discounts expected to last until Cyber Monday.

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Be sure to keep an eye on this page for the latest MacPaw Black Friday deals, which we’ll be adding as we find them. I bought a new laptop and could not get MacPaw to work on it. I knew I had a paid subscription but could not figure it out. I emailed MacPaw and immediately got an auto email saying I should get a response in 24 hours. Anastasiia sent a detailed email with screenshots telling me exactly what to do.

“Creating a profitable business model requires both time and market feedback,” said Oleksandr Kosovan, CEO at MacPaw, in an email shared with TechCrunch. “We are committed to investing in this opportunity, doing everything within our power to enhance our customers’ experience and deliver greater value to the developers who align with our model,” he noted. CleanMyMac X was honored with the iF Design Award 2020, one of the world’s most celebrated and valued design competitions.

I was having a persistent problem with CleanMyMac crashing in the background overnight. MacPaw had seen this before, but with only a few customers, and they were trying to figure out the cause. The support team was responsive and helpful – they macpaw customer service started by providing a number of potential solutions to try. In the end, these did not resolve the problem. But they and the tech team stayed with the issue, finally suggesting a hypothesis relating to their transition to a new customer portal.

We also ensure all reviews are published without moderation. Excellent and timely customer service – had my problem solved quickly and courteously. SCAM – but that’s a normal thing in their country… Timely customer service is a rare commodity these days. To take advantage of this student discount, you’ll just need to enter your student .EDU email address to verify your student status. Once you’re verified by MacPaw as a student, you can redeem up to 30% off of your purchase.

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Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket – you’ll simply pay the final order total once your discount has been applied. Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help. In my experience of owning Clean My Mac for many years, whenever there’s an issue, you get a helpful response no later than 48 hours and usually within 24.

They were helpful throughout the process and even refunded me because my cancellation was within their allowed window. Faizan was great during the entire process. I have a lifetime licence, but I bought a new MacBook and downloaded the CleanMyMac X from the App store, which would not activate however I tried. I contacted the support team, and it was as simple as downloading direct for them rather than the Apple App store. Entered my licence number and bingo, I was able to clean my MacBook Air removing 21 Gb of junk. I’ve been using MacPaw products for almost 10 years now and couldn’t be happier.Once had a little issue with the subscription and Franko from customer support had a resolution for me very quickly.

Very supportive, efficient team, really a pleasure to deal with. Quick, “on point” service, focused on solving the issue. Nobody wasted my time and real person contact feels awesome nowadays with robots taking over the customer service space. MacPaw accepts refund requests if they’re made within 30 days of when the product was purchased.

Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around. Although the MacPaw brand name suggests it might offer Mac-centric products, the company also has products that support Windows users.

The brand started as a simple student project by founder and current CEO Oleksandr Kosovan, and now sells a range of software and applications. Rather than selling any hardware, MacPaw is centered around own-brand products that help optimize the performance of other applications such as CleanMyMac, ClearVPN & Gemini photo manager. The company estimates that 1 in 5 Macs have a MacPaw app installed, and the brand has received recognition from a number of the world’s biggest tech publications. Although MacPaw is oriented toward Apple users (as suggested by the name), the company does also offer a few products that support Windows users. If you’re looking to save on that essential bit of maintenance software, check out our selection of MacPaw coupon codes to help you save on your order.

Here you can find out the status of your subscription, update payment method, or cancel your subscription. Customer service is very nice and very reactive. Suggested companies are based on people’s browsing tendencies.

I’m a log term user of Clean My Mac, from my point of view the best App for maintenance of a Mac. Thanks to the excellent and professional Customer Service people the problem was solved. MacPaw is a well-designed user interface and is an app I use regularly. With files coming in from many sources, MacPaw sifts through the different file names and allows YOU to decide which file(s) to keep.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you’re looking for more information on Tom’s Hardware coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page. Add the products you want to your basket and head to the checkout when you’re ready to complete the purchase. Welcome to the MacPaw Subscription Manager.

However, they will not accept the refund unless the purchase was made fraudulently. To avoid dissatisfaction, MacPaw allows users to try each of their products before they purchase them. You can download a demo version of their applications to see if you really like them. Yes, despite the name orienting toward Mac users, MacPaw offers products that support Windows users too. You can verify what operating system each product is for on the MacPaw website. If you aren’t sure, contact MacPaw directly for clarification before you purchase a product.

They set up an account for me on that new portal, transferring over the time remaining on my subscription, closed my old account, and had me relink my license info to the new portal. Their persistence, and unwillingness to “walk away” from the problem like most software companies, is really distinctive. Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams.

MacPaw develops and distributes software for macOS and iOS that simplifies the lives of Mac users. MacPaw’s focus on software technology, Human-Computer Interaction (HCI), Machine Learning (ML), and more, aims to seamlessly integrate research breakthroughs into practical MacPaw products. Founded in Kyiv, Ukraine, with a subsidiary office in Boston, MacPaw products have more than 30 million users worldwide, with one in every five Mac users having at least one app downloaded. I recently had a charge for a renewal for the CleanMyMac software program. I had bought a new Mac and was unaware of the subscription I had because it was on my old Mac. I contacted support to cancel my subscription.